Privacy Policy
Effective Date: 05/20/2025
Luxor Home Health Inc
DBA: Gardens Home Health
Address: 16404 Colima Rd, Ste 205, Hacienda Heights, CA 91745, USA
Introduction
Luxor Home Health Inc, doing business as Gardens Home Health Care for Greater Los Angeles (“we,” “our,” or “us”), values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with us, or receive services from us.
By using our website or providing personal information, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information:
We may collect personal data that you voluntarily provide, including:
- Full name, email address, phone number, and home address
- Health-related information shared for the purpose of care inquiries or service requests
- Emergency contact information or information related to caregiving needs
Non-Personal Information:
When you use our website, we may automatically collect:
- IP address, browser type, device information, pages visited, and time spent on the site
How We Use Your Information
We use your information to:
- Respond to inquiries or requests
- Schedule and coordinate in-home care services
- Provide high-quality care tailored to individual needs
- Improve our website and customer experience
- Comply with legal, regulatory, and licensing requirements
- Send important updates or relevant communications (you may opt out anytime)
HIPAA Compliance
We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Any health information you share with us, either verbally, electronically, or in writing, is treated as Protected Health Information (PHI) and handled with strict confidentiality. We maintain administrative, physical, and technical safeguards to ensure your information remains private and secure.
We will only share PHI as necessary for care coordination, with authorized caregivers or providers, or as legally required. You have the right to request access to your health information, ask for corrections, and request a record of disclosures as outlined under HIPAA.
Sharing Your Information
We do not sell or trade your personal information. We may share it only in these cases:
- With your express permission
- With care providers or service partners involved in your care (bound by confidentiality obligations)
- When required by law or to comply with legal proceedings
- To protect the health, safety, or legal rights of you, our staff, or others
Data Security
We take data protection seriously and use industry-standard practices to safeguard your information. While no system can be guaranteed 100% secure, we maintain physical, technical, and administrative controls to prevent unauthorized access or misuse.
Your Rights & Choices
You have the right to:
- Access or update your personal or health information
- Request corrections to inaccurate data
- Request deletion of certain information, subject to legal retention requirements
- Withdraw consent or opt out of marketing communications
- Request an accounting of disclosures under HIPAA
To exercise your rights, contact us using the information below.
Children’s Privacy
Our services are intended for adults and families arranging care. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before submitting information.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised effective date. Continued use of our site or services implies acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy, your rights, or how we protect your information, please reach out:
Luxor Home Health Inc
DBA: Gardens Home Health
Address: 16404 Colima Rd, Ste 205, Hacienda Heights, CA 91745
Phone: (626) 557-4187
Email: gardenshha@gmail.com